Everyone loves positive feedback.  We are no exception. Here's a sampling of client comments from the past few months:

"I wanted to express my sincere appreciation for your quick help desk response and support. In record time, you had me patched through to the right resource, without a moment's notice. After reading your article, "Joining On A Union", by David Johnson, I attempted to try the SQL Join Statement with another business view in a group report on ERP 8.11. I had a few questions and David was so kind to respond in a timely manner and explained to me, step by step, the process of how to set up the SQL Statement that is done by the Data Base Administrator." Leslie Sinocruz, ERP Developer, Oil and Gas Industry

"Thanks for the helpful feedback regarding our forecasting issues. Your responsiveness and accuracy was right on the money. I would recommend JDEtips to anyone needing down to earth assistance with real world solutions."  Harley Hess, C.P.M. Materials Manager, Alamo Group

"JDEtips support is better than the support we received from JDE/PeopleSoft/Oracle; not to mention the cost savings.  Their support personnel have been extremely helpful with questions and issues.  Not only have they been helpful with software problems, they even gave us some ideas on how to fix a problem that we caused ourselves.  I am impressed with their communication and follow-up on our issues.  We received and implemented their 1099 updates for 2005 without any problems and we even got a bug fixed in A/R.  We are extremely satisfied with the support we have received from them and will continue to use their support and training services.  Kudos to the entire support team!!!"    Karen S. Collins, Business Analyst, Decorative Concepts, Inc.

"Paul Ross has been working with Stoner through the JDEtips HelpDesk.  He does an outstanding job – it is almost like he works here with us. 

I appreciate these things about him:

• He will ask if we want to do something ourselves or have him do it.

• If something is not right, he does not just say, "Well it doesn’t seem to be bothering anything, just ignore it."

• He looks outside the immediate question at other related things and points out any other errors or inconsistencies he might encounter.

• When he sends instructions, they are step by step and very clear.

With two people as busy as both Paul and I are, it is perfect to communicate via email when we can each answer and work on issues as we have a chance."
Lisa Tran, IT Specialist, Stoner Solutions