A recent Supply Chain Digest article stated that numerous companies have found that issues related to communicating order status took a lot more time and was more expensive than they realized, consuming 50% or more of a CSR’s day, and 20% or more of a field Sales Rep’s time.

Customers Want to Know:

• Was My PO Received/Processed Correctly?
• When Will I Receive My Order?
• Carrier / Truck Information?
• Are There Backordered Items? – What Exactly, Was Shipped?
• Any/All Order Change Occurances?

CDI’s SnapMail automated order status email system solves these problems. Completely integrated with the JD Edwards (EnterpriseOne or World) Sales Order and Purchase Order Management module, SnapMail automatically sends order details to the customer for any designated order status changes. Now communicating with your customers and vendors has never been easier and the load on CSRs and Sales Reps can be reduced significantly freeing their time for more productive activity. Email templates are soft coded and can be easily changed.
 

Request more information or a private demonstration.
Register for a public webinar.

With SnapMail you can automatically send emails such as:

Automated Order Acknowledgment emails

• List of Items and quantities ordered
• With Confirmation of Price
• Promised Delivery Date
• Ship Schedule
• Automated Change Order email
• Notify customers of changes made to an order prior to shipment

Automated Ship Acknowledgement email

• Packing Slip Information
• Bill of Lading Information if available
• Carrier Tracking Information if available

Automated Purchase Order Creation email

• Order #
• List of items and quantities ordered
• Requested Date
• Delivery instructions

Automated Purchase Order Change email

• Notify vendors of changes made to a Purchase Order

How SnapMail Works:

SnapMail works directly against the JD Edwards (EnterpriseOne or World) Sales Order Management Order Activity Rules as well as the Purchase Order Management Order Activity Rules. When any of these orders are at a pre-designated status, SnapMail will read the appropriate order information in JD Edwards and automatically send the correct format email to the customer (or vendor) informing them of the current status along with all pertinent information. Email templates, being soft coded, can be easily customized.

SnapMail Benefits:

SnapMail is ideally suited for companies that wish to improve their customer communications while reducing the amount of time (cost) Customer Service Representatives and Field Sales Reps spend communicating order status inquiries with their customers. By utilizing technology, customers (and vendors) are automatically informed as to order status and, if available, tracking information when the order is shipped.

SnapMail intelligently integrates your enterprise email system with your JDE ERP system.

Computer Discoveries Inc. (CDI) is an Authorized Oracle Partner and is a major Complementary (value-add) Software Provider to the JD Edwards ERP community. Our flagship ERP2Web B2B/C eCommerce Storefront Solution is used by dozens of JDE companies for affordable Web based Ordering and Inquiry. CDI also offers SnapPay to automate JD Edwards credit card sales transactions, and SnapVSS, a JD Edwards Collaborative Purchase Order Solution.

Request more information or a private demonstration.
Register for a public webinar.